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Tower 42, 25 Old Broad St,
London EC2N 1HN
Tower A, The Zenith, 821 Pacific Hwy,
Sydney NSW 2067, Australia

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Know Your Customer Policy

International law provisions, including ones designed to prevent money laundering, demand that providers of online trading services take extensive measures to verify traders’ identities and personal details. Gathering such information not only helps prevent fraud but also allows the trading services provider to help traders manage risk in a manner most befitting their financial situation

31FX is obliged to offer services equally and without prejudice to all. In light of this, the above mentioned measures should not make it difficult for anyone who is financially or socially disadvantaged to become a registered user, open and manage a trading account.

The company is committed to highest discreetness and data security when dealing with the sensitive personpal details we gather from our clients.

While complying with the guidelines described above, 31FX always maintain highest levels of privacy and data security. The company will ask all who open a trading account with us to provide us with certain information, including a preferred method for depositing.

Upon depositing funds into a trading account we ask that the following documentation be provided:

  • Identification card: Front and back colored copy of a valid ID card, (can be a passport or a driver’s license).
  • Proof of address: Utility bill (phone, electricity, or similar) or a bank statement from the last 3 months, containing full name and address.
  • Proof of payment: Must be provided for any new credit/debit card that is used to make a deposit to the trading account.
  • Copies of the credit card/s, used to make the deposit with the front side with only the 4 last digits of the card number visible and the back side showing the signature with the CVV covered.

Provision Of Documents

All required documents must be submitted to 31FX within the soonest possible in order to avoid any delays in processing transactions. 31FX requires the receipt of all the necessary documents prior to making any cash transactions to the client’s benefit.

Some circumstances may require the company to request these documents before allowing any other activities in the account, such as deposits or trades.

Please note that if 31FX will not receive the required documents on file, the client’s pending withdrawals will be cancelled and credited back to their trading account. 31FX will notify the client on such event via emails and phone calls.

In order to submit the required documents, they must be scanned or photographed using a high quality digital camera (the photo must be saved on JPEG format), then sent via mail to [email protected].


Security Of Confidential Client Information

31FX holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files obtained are fully protected using the highest level possible of encryption at every step of the review process.