- PRIVACY STATEMENT
Protecting the privacy and safeguarding the personal and financial information of our clients and Web site visitors is one of our highest priorities. The following Privacy Statement explains how we collect and protect your information. By opening an account or by using our Web site, you give your consent to the collection and use of personal information by us as explained in this privacy statement.
- COLLECTION OF PERSONAL INFORMATION
- We collect information required to open an account, to transact business effectively and to safeguard your assets and your privacy. To do this, we gather information to help us assess your needs and preferences.
- The information we collect directly from you includes information required to communicate with you, including your name, mailing address, telephone number, e-mail address and to identify who you are. We also collect demographic information when you open an account, including, birth date, education, occupation, etc. and information about your transactions with us. We also assess your trading experience, your approximate annual income and approximate net worth to assess your financial position.
- USAGE OF PERSONAL INFORMATION
We use personal information only as appropriate to provide you quality service and security. For example, we may use the information collected from you to verify your identity and contact information. We may also use this information to establish and set up your trading account, issue an account number and a secure password, maintain your account activity, and contact you with account information. This information helps us improve our services to you, customize your browsing experience and inform you about additional products, services or promotions that may be of interest to you.
- OUR AFFILIATES AND PARTNERS
We may share information with affiliates if the information is required to provide the product or service you have requested or to provide you the opportunity to participate in the products or services our affiliates offer. We may also forge partnerships and alliances, which may include joint marketing agreements, with other companies who offer high-quality products and services that might be of value to our clients. In order to ensure that these products and services meet your needs and are delivered in a manner that is useful and relevant, we may share some information with partners, affiliates and alliances. This allows them to better understand the offers that are most relevant and useful. The use of your personal information is limited to the purposes identified in our relationship with the partner or affiliate.
- NON-AFFILIATED THIRD PARTIES
5.1 We do not sell, license, lease or otherwise disclose your personal information to any third party for any reason, except as described below.5.2 We reserve the right to disclose your personal information to third parties where required by law to regulatory, law enforcement or other government authorities or when necessary to protect our rights or property.5.3 To help us improve our services to you, we may engage another business to help us to carry out certain internal functions such as account processing, order fulfillment, client service, client satisfaction surveys or other support services or data collection activities relevant to our business.5.4 We may also provide a party with client information from our database to help us to analyze and identify client needs and notify clients of product and service offerings. Use of the information shared is strictly limited to the performance of the task we request and for no other purpose. All third parties with whom we share personal information are required to protect personal information in a manner similar to the way we protect personal information.
6.1 All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Web site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.6.2 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Web site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
- RESTRICTION OF RESPONSIBILITY
8.1. We may use your data to provide you with information about our goods and services which may be of interest to you and we or our agents may contact you about these by post and telephone.8.2. If you are an existing customer, we will only contact you by electronic means (such as email, voicemail or SMS) with information about our goods and services similar to those which were the subject of a previous sale to you.8.3. If you do not want us to use your data in this way please tick the relevant boxes when we collect your marketing preferences. You may change your preferences at any time by contacting a Client Services representative. An opt out election made by one account owner of a joint account is applicable to all account owners of the joint account. An opt-out election must be made for each separate account you hold with us.
- USE OF “COOKIES”
- YOUR RIGHTS
You have the right to request a copy of the information held by us about you. We may charge a fee for this which will not exceed 10USD. You also have the right to access your data, have changed any inaccuracies in the details we hold about you, the right to object to the use of your data and the right to block any specific uses of your data, by means of a request in writing to 31FX – 25 Canada Square, Canary Wharf, London, Greater London, E14 5LB, United Kingdom.
- CHANGES TO THIS PRIVACY STATEMENT
From time to time, we may update this Privacy Statement. In the event we change this Privacy Statement, the revised Privacy Statement will promptly be posted to the Web sites and we will post a notice on our Web sites informing you of such changes. You agree to accept posting of a revised Privacy Statement electronically on the Web site as actual notice to you. Any dispute over our Privacy Statement is subject to this notice and our Customer Agreement. We encourage you to periodically check back and review this policy so that you always will know what information we collect, how we use it, and to whom we disclose it. If you have any questions that this statement does not address, please contact a Client Services representative.
PROVISION OF DOCUMENTS
All required documents must be submitted to 31FX within the soonest possible in order to avoid any delays in processing transactions. 31FX requires the receipt of all the necessary documents prior to making any cash transactions to the client’s benefit.
Some circumstances may require the company to request these documents before allowing any other activities in the account, such as deposits or trades.
Please note that if 31FX will not receive the required documents on file, the client’s pending withdrawals will be cancelled and credited back to their trading account. 31FX will notify the client on such event via emails and phone calls.
In order to submit the required documents, they must be scanned or photographed using a high quality digital camera (the photo must be saved on JPEG format), then sent via mail to [email protected].
SECURITY OF CONFIDENTIAL CLIENT INFORMATION
31FX holds the security of documentation at highest priority, and treats all documents it receives with utmost respect and confidentiality. All files obtained are fully protected using the highest level possible of encryption at every step of the review process.